Privacy Policy

1. Who We Are

MedTourInd is a medical tourism coordination and international patient facilitation company based in Pune, Maharashtra, India. We help international patients arrange medical consultations and treatment at hospitals and healthcare facilities across India.

Company name: MedTourInd
Location: Pune, Maharashtra, India
Email: info@medtourind.com
WhatsApp: +91 85300 49800

2. Information We Collect

When you contact us through our website, WhatsApp, or email, we may collect: your name and contact details (email address, phone number, WhatsApp number); your country of residence and nationality; general information about the medical treatment you are seeking; medical reports or documents you choose to share with us for the purpose of arranging a consultation; and any other information you voluntarily provide in your enquiry. We do not collect payment card details, government identification numbers, or any information beyond what is necessary to coordinate your enquiry.

3. How We Use Your Information

We use the information you provide to: respond to your enquiry and provide information about medical treatment options in India; coordinate with hospitals and healthcare providers on your behalf, with your consent; assist with medical visa information and travel coordination; communicate with you throughout the treatment coordination process; and improve our services and website. We do not use your information for unsolicited marketing, and we do not sell or rent your personal data to third parties.

4. Medical Information

MedTourInd is a coordination and facilitation service, not a medical provider. Any medical reports or clinical information you share with us are used solely to help identify appropriate hospitals and specialists in India. We handle such information with strict confidentiality and share it only with the specific healthcare providers you ask us to contact, with your explicit consent. We do not store medical records in any database. Documents shared with us by email or WhatsApp are retained only for the duration of your active enquiry and are not shared with any party other than the healthcare providers you have asked us to approach.

5. Sharing Your Information

We may share your information with: hospitals and healthcare providers in India — only those you specifically ask us to contact, and only the information necessary for them to assess your case; and service providers such as email and communication platforms used to operate our business, who are bound by confidentiality obligations. We do not share your information with insurance companies, pharmaceutical companies, data brokers, or any other third party without your explicit consent.

6. Data Retention

We retain your contact information and correspondence for as long as necessary to provide our services and for a reasonable period thereafter for legitimate business purposes. If you ask us to delete your information, we will do so promptly, subject to any legal obligations to retain certain records.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve its content. This may include information such as pages visited, time spent on the site, and the country from which you are visiting. We do not use cookies to identify you personally without your consent.

8. Your Rights

You have the right to: request access to the personal information we hold about you; request correction of inaccurate information; request deletion of your information; withdraw consent for us to contact hospitals on your behalf at any time; and ask us not to use your information for any purpose other than responding to your enquiry. To exercise any of these rights, please contact us at info@medtourind.com.

9. Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Medical Disclaimer

MedTourInd is a coordination and facilitation service. We are not a medical provider, hospital, clinic, or healthcare professional. Nothing on this website constitutes medical advice. All medical decisions should be made in consultation with qualified healthcare professionals. MedTourInd does not diagnose, treat, or prescribe, and is not responsible for the clinical outcomes of any treatment arranged through our coordination services.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Pune, Maharashtra, India.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: